My Resume
Work Experience
Enablement Manager, New Hire Onboarding
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Curriculum Development: Designed, implemented, and led monthly onboarding program across five lines of business, including technical support, implementation, professional services, and customer success, decreasing overall time-to-productivity by 66%.
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Instructional Design: Created and curated onboarding and product training paths consisting of 75+ hours of blended learning and 40 e-learning courses and activities, increasing employee product knowledge and preparedness.
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Facilitation: Delivered daily interactive VILT sessions to 100+ participants across 23 new hire cohorts including leading group discussions and role-play to complement asynchronous learning and increase overall skill application.
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Cross-functional Collaboration: Consulted with leadership, frontline managers, SMEs, and stakeholders to streamline onboarding processes and implement 360 feedback, decreasing turnover and increasing employee satisfaction MoM.
Leadership Development Manager (2021-2022)
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Curriculum Development & Delivery: Designed, developed, and facilitated onboarding, emerging leader, and management certification programs, including developing all learning materials, interactive activities, and job aids, increasing retention rates, new manager satisfaction scores, and overall team effectiveness.
Technical Support Manager (2020-2021)
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Leadership: Hired, coached, and managed a team of eight technical support engineers, overseeing the performance management of each team member by conducting weekly 1:1s, coaching on individual and team KPIs, and creating individualized learning plans, increasing overall team performance QoQ.
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Employee Onboarding: Designed, implemented, and facilitated eight-week program for new engineers, including daily training sessions, curating learning materials, and evaluating engagement and performance, increasing overall time-to-productivity.
Product Support Specialist
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Customer Education and Support: Delivered customer software training and support, efficiently resolving over 3,400 customer cases in 8 months, and increasing overall customer proficiency and satisfaction.
Instructor (2016-2017)
Academic Program Coordinator (2005-2014)
Research Associate (2002-2004)
Director of Instruction (2000-2002)
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Program Management: Led and optimized key training and instructional programs, ensuring alignment with organizational goals and compliance with external mandates, using a data-driven approach to increase continuous improvement.
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Training Development & Delivery: Conducted extensive train-the-trainer workshops for over 200 instructors, fostering skill development and enhancing educational quality across 47 institutions and 24 states.
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Leadership & Mentorship: Developed a team of 100+ instructors, providing direction and feedback on educational paths, lesson planning, evaluations, and facilitation techniques, increasing overall engagement and participation.
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Curriculum Innovation & Strategy: Developed curriculum design initiatives, collaborating with SMEs to introduce workshops, certificate programs, conferences, and asynchronous learning, accelerating professional development and completion rates YoY.
Education
The University of North Carolina at Chapel Hill
Ph.D. | German Language & Literature
M.A. | German Language & Literature
Virginia Polytechnic and State University
B.A. | German (French Minor)
Software Experience
Articulate 360
Camtasia
Confluence
Google Suite
Jira
Microsoft 365
Saba
Salesforce
ServiceNow
Skilljar
Slack
SnagIt
Workday
WorkRamp
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